KAPOULAS IKE – TAXKAPA COMPUTERS
Tax number: 800680040
NO. GEMH: 135766803000
TRADE – REPAIR OF ELECTRONIC AND TELECOMMUNICATION DEVICES
OTHONOS 13, GLYKA NERA, PO Box: 15354
TEL: 2106655142
E-MAIL: info@taxkapapcshop.gr
Website and Online Store Terms of Use
1. GENERAL TERMS
The specific electronic store (e-shop) offers all our customers, as well as all internet users, immediate information about the products offered by our company, and the possibility
to make their purchases online by purchasing either one of the products already available on our website, or by placing special orders according to their preferences.
The use of the online pages and services of taxkapacshop.gr by the visitor/user presupposes his unreserved agreement with the following terms of use, which apply to all content,
included on the Company’s website.
The visitor/user must read these terms carefully before using the website’s services and if he does not agree with them in whole or in part, he must in any case not
makes use of the services and their content.
The present and applicable terms are subject to change without notice, so we encourage users to check our website frequently for any changes to the applicable terms.
The continuation of the use of taxkapacshop.gr even after any changes, means the unreserved, on behalf of the visitor / user, acceptance of these terms, without requiring any other action.
ITEMS ARE MADE TO ORDER OR 4-10 DAYS WILL ARRIVE AT LEAST 10-20 WORKING DUE TO SPECIAL CONDITIONS. SHIPPING CHARGE 5€ APPLIES TO PRODUCTS WEIGHING 1-4Kg. HEAVIER OR BULKIER PRODUCTS WILL BE CHARGED ACCORDINGLY. THERE IS ALSO AN ADDITIONAL CHARGE FOR HARD-TO-ACCESS AREAS. THANK YOU FOR YOUR UNDERSTANDING
2. USER RESPONSIBILITY
The users of the taxkapacshop.gr website agree that they will not use our Company website to send, publish, send by e-mail or transmit in other ways any content that is illegal, harmful, threatening, offensive , is defamatory or is a violation of someone else’s privacy. In addition, private individuals accept that the products they order through the taxkapacshop.gr online store are intended for personal use.
3. INTELLECTUAL PROPERTY RIGHTS
Apart from the expressly mentioned exceptions (copyrights of third parties, partners and suppliers), all content of the website, including images, audio-visual material and texts, graphics, designs, photographs, texts, services and products provided are the intellectual property of taxkapapcshop. gr and are protected according to the relevant provisions of Greek law, European law and international conventions.
Any copying, reproduction, modification, resale or misleading the public about the actual provider of the website content is prohibited. Any reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the content in any way or medium for commercial or other purposes is permitted only with the prior written permission of the Company.
The names, images, logos, distinctive features, texts and audiovisual material that represent our Company and/or its online store taxkapacshop.gr and/or third parties contracted with all of the above, as well as the products or their services, are exclusive trademarks and distinctive features
of our company and/or of taxkapacshop.gr and/or of the above third parties and are protected by Greek, Community and international laws on trademarks and industrial and intellectual property. In any case, their appearance and exposure on the taxkapacshop.gr website and in our Company’s online store should in no way be taken as a transfer or assignment of a license or right to use them.
The use of the taxkapapcshop.gr website by any user/visitor does not imply the transfer of any right of access to any aspect of the taxkapapcshop.gr Services in the form of source code.
4. PROTECTION OF PERSONAL DATA
In order to carry out any transaction through the online store (taxkapacshop.gr) of our Company and to place orders for the company’s products, the disclosure of some personal information will be requested from the customer. When placing the order, the full name, the shipping address of the products, the billing address of the order (if it is different from the shipping address), the billing information (if it has
payment by invoice is selected), the number of a contact telephone number, your electronic address (e-mail) and in cases where the payment is made by credit card, the number, the expiry date
of the card and the three-digit security code. Along with these details, when creating a user account, the access code to these services is also requested. Credit card details are not stored on
storage means of the company during the transaction but are registered directly in a secure environment of the cooperating banking institution that has undertaken the routing of the cards.
The online store taxkapacshop.gr operates in accordance with the applicable Greek and Community legislation and keeps your personal data securely for as long as you are registered in
some service of taxkapacshop.gr, which are deleted after the end of the business relationship in any way.
5. USE OF COOKIES
taxkapacshop.gr uses “cookies” technology to improve and facilitate your visit to its website. Cookies are sent to your computer and identify you as a specific user by storing your personal preferences and technical information. We use a) Permanent cookies (i.e. cookies remain on your computer until you delete them) b) Temporary
cookies (i.e. cookies remain until you close your browser) and help you keep products in your shopping cart, without them being deleted every time you leave it. The cookies themselves
do not contain or disclose personal information. If you do not accept the use of cookies by taxkapacshop.gr, you can change your browser settings so that it does not accept cookies
(instructions on how to change the cookie settings in your browser can be found in the help section of the browser you are using).
6. SECURITY
The SSL (Secure Sockets Layer) protocol is today the global standard on the internet for certifying websites to web users and for encrypting data between web users and web servers. An encrypted SSL communication requires that all information sent between a client and a server be encrypted by the sending software and decrypted by the receiving software, thus protecting personal information in transit. In addition, all information sent with the SSL protocol is protected by a mechanism that automatically checks if the data has been changed in transit.
Please note that the credit card details are not stored in the company’s storage media during the transaction, but are registered directly in the partner’s secure environment
company that has undertaken the routing of the cards.
During the online payment, the user is transferred to an encrypted secure connection page with SSL protocol which belongs exclusively to the selected bank, which fully takes over the payment and notifies taxkapacshop.gr when it is completed .
All transactions you carry out through taxkapapcshop.gr are governed by International and European law, which regulates issues related to electronic commerce, as well as by the Greek Law on
of consumer protection (Law 2251/1994), which regulates issues related to distance sales.
7. ORDERING PRODUCTS AND CONSUMER PROTECTION
Orders placed through the online store taxkapacshop.gr constitute the conclusion of a distance sales contract, which are governed by the legislative framework of Law 2251/1994, as is also the case of
other applicable Greek and Community legislation.
After the delivery of the order, the customer has the right to return the products, exactly in the condition in which they were received, by sending a relevant statement within 14 calendar days from
delivery, to our address. The costs of sending products to the customer are borne exclusively by the Company, which undertakes the free shipping throughout Greece with a transport company that it owns
choose.
Our company will provide you with all possible assistance to fulfill the terms of the warranty that accompanies your product, as a Supplier, at no cost to you. This regardless of maintenance services outside
warranty, which we can provide you with the applicable charge.
If a product is defective or you are not completely satisfied please contact our company directly by e-mail entitled DEFECTIVE PRODUCT or by telephone. The customer service department will record your problem and, if required, inform you of the product return procedure.
Our company has towards you all the obligations provided for in the Civil Code for the seller. Especially in the case of a defect in the product we sell you, you can (a) request its repair
at no charge to you or replacing it with another unless this is impossible or requires disproportionate costs (b) request a price reduction and (c) withdraw, unless it is an immaterial factual defect. The above obligations do not exist in case the defect has been caused by you, or by force majeure in a narrow or broad sense.
An independent Authority that you can turn to for an out-of-court resolution of your dispute is the Consumer Advocate (144 Alexandras Ave., 114 71, Athens, tel. 2106460862).
You also have the option of alternative resolution of consumer disputes that have arisen from contracts for the electronic sale of our products by using the registered AED bodies in
Register according to KYA 70330/2015.
Possibility of placing a valid order through the e-shop, provided you are legally competent in compliance with the articles of the Greek Civil Code, (as long as you have completed the eighteenth year of your age
and you are not legally bound to enter into a contract of sale). Orders can also be placed by representatives of legal entities, while the company reserves its right to claim
the return by the supervisor or guardian of any orders, which will be made by legally incompetent persons.
8. Placing an order through the online store
8.1 ORDER CONDITIONS
The prices listed on taxkapacshop.gr include VAT. 24%.
In order to place an order in the taxkapacshop.gr online store, you must unconditionally accept the terms of the sales contract and the terms of use, in particular the collection and where
the use of personal data is required.
On all pages of the online store taxkapacshop.gr and next to each product available for purchase, there is the ADD TO CART button. Navigate to our online store and add to your cart the products you wish to buy. To continue shopping, select from the central categories the one that contains the next item you are looking for and add it to the
your cart. When you have completed the process of adding products, press the “Shopping Cart” button on the top right of your screen.
8.2 ORDER PROCEDURE
COLLECTION METHODS – You will be asked to enter the information regarding the shipping details of the order as well as to choose the Payment Method and delivery method.
The receipt of your order is carried out by transporting the product(s) you ordered from the transport company cooperating with us and delivering it/them to you on the pavement
organized settlement.
In the event that the product must be transported to an inaccessible area outside the settlement or the approach of the transport company’s truck becomes difficult or impossible for any reason, the delivery
of the products will be done at the offices of the cooperating carrier or at the place closest to the shipping address (within an organized settlement), otherwise if these are not possible either, the products will
are delivered to the customer with an additional charge. In the event that the delivery address of the products you stated falls into one of the above cases, please contact us at
stage of registering your order or before it.
PAYMENT METHODS – Here you are given the option to choose to pay by 1) Credit or Debit Card, 2) Cash on Delivery and 3) Deposit to the following bank accounts:
EUROBANK: IBAN: GR59 0260 3810 0000 8020 0465 472, BIC: EFGBGRAA, BENEFICIARY: IKE KAPOULAS
PIRAEUS: IBAN: GR48 0172 0410 0050 4109 8680 353, BIC: PIRBGRAA, BENEFICIARY: KAPOULAS IKE
REVIEW & PAYMENT– In the penultimate step you will find the procedures for reviewing the order in terms of Shipping Details, Billing Details and Shipping Method. You can edit
the Billing Details and Shipping Details. In this step you will be informed about the charge for the value of the products and the final payment price. To proceed to the next step you must necessarily
accept the Terms of Use.
COMPLETE ORDER – In the last step you complete your order. Depending on the payment method you choose, the corresponding form is displayed. To complete the order, you will
enter the details according to the payment method. In the case of payment by Credit Card, you will go to the corresponding environment of the banking institution and in the case of a bank deposit you will
be informed that your order has been completed. In the case of depositing to a bank account, your order will be on hold and will be executed when we confirm that the amount has been deposited. To facilitate the process, please send us the copy of the deposit, in which you should have stated the order number and your name, to our email address. If for any reason you are unable to send us the receipt, please send us an e-mail with the deposit date, deposit bank, deposit number, order number, your name and a contact number at the above email address, so that we can check and confirm these details and proceed with your order.
8.3 CONFIRMATION / UPDATE OF ORDER
The consumer through the website is informed by the company before completing his order about the identity and address of the supplier, the essential characteristics of the product, the price, the quantity, the transport costs, the payment method, the delivery date, the duration. By sending the order form, the consumer receives an electronic copy of the order to the electronic address (e-mail) he/she has indicated when registering his order, which includes a detailed description of the goods ordered and a unique order code, with the which will be able to monitor the progress and development of his order.
8.4 METHODS OF PAYMENT
For the convenience and service of all those who wish to buy from our Company’s online store, taxkapacshop.gr has the following payment methods:
— Charge your credit or debit card. The card is charged on the day the product shipping process begins, except for products that are manufactured according to the consumer’s specifications or are clearly personalized, for which the credit card is charged immediately after your order is confirmed.
Our online store has taken all the necessary measures for the security of your transactions through your credit card and all credit card holders are subject to validity checks. It is given to you
the possibility of paying in interest-free installments based on the current commercial policy. By choosing the specific payment method, you will be transferred to the partner’s secure transaction environment
Bank that has undertaken the routing of the cards, where you will be asked for all your card details.
It is important to mention a contact phone number and a valid e-mail address. In case your credit card is not approved by your bank, the company
reserves the right to cancel your order.
— Bank account deposit
— Cash on delivery at the point of delivery of the products.
SHIPPING OF THE PRODUCTS: For all your purchases you have no charge for shipping costs. Product deliveries are made only within the physical borders of Greece through the cooperating company
transport company (and its partners). The consumer has no obligation to pay if he does not receive the legal document (receipt, invoice).
9. CHANGES – RETURNS – CANCELLATIONS
RETURN AND SHIPMENT OF PRODUCTS IS ALWAYS AT YOUR COST
SHIPPING WITHIN 14 DAYS OF PURCHASE (DOA PERIOD)
The consumer has at his disposal a period of 14 calendar days to return the product he bought, even if unnecessary, and to request a replacement or a refund. The product must be in its original condition! If you wish to return any product, it can be done within 14 calendar days from the date of receipt in its original packaging and without visible signs of use. A necessary condition is that the product is in its original condition
Products subject to DOA (dead on arrival) are those that are defective from the start and are immediately changed by us ONLY if there is stock in the product. If you bought a device which due to a manufacturing error could not be put into operation in the first place, it is automatically marked as DOA (ie dead on arrival), which means that the device never turned on.
If you bought a device that was put into operation but then in the next few days showed symptoms of a serious malfunction, then the device is automatically classified as DAP i.e. “Dead After Purchase” which means that the device stopped working or had serious problems (or actual defects) within a reasonable interval defined (or suggested) by the manufacturer. the product goes to the dealership.
Any Order Cancellation can be made immediately within the next 48 BUSINESS hours of the order ONLY BY PHONE.
Otherwise, it will be executed normally and any disputes will be resolved by the Greek courts if it burdens our company with unnecessary costs caused by fraud or fraud.
Our company checks each product to be shipped, so that it meets the relevant specifications, is in excellent condition and is packed in the best possible way to avoid damage.
No exchange is accepted if: Product has been used, is not accompanied by its original packaging, the original packaging has been altered and has signs of wear and there has been no prior agreement.
Products cannot be replaced in offers.
Batteries and chargers in particular are replaced only in the event of damage being detected by the Importer’s Technical Department and always with a similar product in terms of features and value.
The warranty does not cover physical partial or total battery degradation after 6 months.
In the event that you purchase a product by mistake, a replacement is made only if the product has not been opened from the original packaging following our inspection after it has been returned at your own shipping costs.
In no case, after a replacement of the product, a second replacement with the same product is not immediately followed.
In case of disagreement with the above, you should not proceed
purchase otherwise you accept the above terms.
B. PRODUCT WARRANTY TERMS
1. The product warranty (6 months to 2 years) is provided by the manufacturing company.
TAXKAPA’s obligation as a distributor is limited to the free repair or replacement of defective parts.
2. A necessary condition for the provision of the guarantee is the purchase document (original or copy).
3. If a product cannot be repaired and only then, it can be replaced with another product of the same or similar characteristics, from the same or another manufacturer.
4. The repair or replacement of a product within the warranty does not mean renewing the warranty.
5. The transport of the products to be repaired is the buyer’s responsibility.
6. In the event that the buyer disputes that the damage to a product under warranty was not caused by wrong wiring, power surges, telephone network surges, lightning, exposure to extreme conditions, but the product itself is defective, then the buyer may request that the product is sent to the manufacturing company at its own expense to determine how the damage was caused.
GUARANTEE DOES NOT APPLY IN THE FOLLOWING CASES
1. From wrong connection, drop, water ingress, exposure to temperature or humidity outside the operating limits defined by the manufacturer.
2. Intervention by an unauthorized technician of our company.
3. When the product serial number or code has been destroyed or removed.
4. When the cables of the plugs have been cut on the cameras or the Chargers.
5. When the product is not returned in the original packaging as purchased
General information on VAT return by the recipient upon delivery of specific electronic devices (article 39A)
Following the clarification POL.1150/29.9.2017 for the uniform application of the provisions of article 67 of Law 4484/2017 (Government Gazette A' 110/1.8.2017), which added two new paragraphs 5 and 6 in article 39a of the VAT Code. (sanctioned by Law 2859/2000), following circular POL.1134/2017, we note that:
– With the provisions of article 67, two new paragraphs 5 and 6 were added to article 39a of the VAT Code (law 2859/2000) which are valid from 1.8.2017, in accordance with article 85 of the same law. With these provisions, the buyer of the goods is defined as liable for the payment of the VAT attributable to the delivery of specific electronic devices, since the latter has the right to deduct the input tax.
– In particular, with the new paragraph 5 of article 39a of Law 2859/2000, it is defined that, for deliveries, from a taxable person to another subject, of mobile phones, i.e. devices that have been manufactured or adapted for use in a recognized network and operate in specific frequencies, whether or not used for other purposes, as well as game consoles, electronic tablets
computers and laptops, the tax is payable by the purchaser of the goods, provided he is entitled to deduct input tax. The subject who delivers the goods referred to in the previous paragraph has the right to deduct the input tax corresponding to the operations in question, does not charge tax on the issued tax data and is obliged to write on them the phrase “Article
39a, the purchaser is liable for the payment of the tax”.
– The new provisions provided for in article 67, in accordance with the provisions of article 85 of Law 4484/2017, apply from the publication of the law, i.e. from 1.8.2017, i.e. for transactions that create tax liability in accordance with Article 16 of VAT code from this date onwards. In this context, the new provisions apply as a rule to invoices or other tax items that are subject to an invoice issued from 1.8.2017 onwards. It is pointed out that the application of the above is not affected by a contract, announcement or other form of agreement which was signed up to 1.8.2017 and for its implementation pending the issuance of a tax item issued from 1.8.2017.
Certification documents for VAT return by the buyer
TAXKAPAPCSHOP.gr invoices the items defined by law, without VAT (to be paid by the buyer) after checking the supporting documents below. Please fill in the details and upload the necessary files to proceed with the confirmation.
The completion of the documents can be done before or after placing your order.
Orders are accepted for product deliveries only within the territory of the Greek State.
We do not export and do not have duty-free products.
When placing your order, state in the Order Notes that you want an Invoice without VAT based on Article 39A and then send us the following information to the e-mail taxkapacomputers@gmail.com:
- Company Name
- TIN
- Name of Legal Representative
- No. Order
- E-mail indicated in your order.
- Contact phone number
- Recent copy from Taxisnet showing that you are liable and therefore eligible for VAT free purchases under section 39A.
10. MISCELLANEOUS
Force majeure: If for reasons of force majeure (e.g. bad weather conditions, strikes, etc.) it is not possible to deliver the products to you within the predetermined time, we will inform you by e-mail, in order
let us know if you wish, under these conditions, to complete your order. Our Company bears no responsibility for any situation beyond its fault and will do everything humanly possible to serve you better.
taxkapacshop.gr reserves the right to modify or renew the available products, sales prices and other terms and conditions of transactions. Our Company undertakes the obligation
to update this text for any change or addition.
11. CONSUMER CODE OF CONDUCT FOR ELECTRONIC COMMERCE
The Code of Consumer Ethics for E-Commerce as formulated on the basis of the Ministerial Decision of the Minister of Economy and Development in the Gazette of the Hellenic Government
of the Republic (22/03/2017, Sheet No. 969), published by our online store taxkapacshop.gr.
12. GENERAL PROVISIONS
Our Company may, at its sole discretion, immediately terminate any agreement with you under these terms at any time by notifying you. Our company can even
suspend your use of its Services, without notice at any time, without having any liability to you.
You hereby agree that your unauthorized use of its Services may result in irreparable damage to our Company and/or its licensors and partners, for which any monetary remedies would be insufficient. Consequently, in the event of such unauthorized use, we and our licensors/partners (as applicable) will have the
right to request, in addition to any other available legal remedies, the immediate taking of injunctive measures against you, prohibiting you from any further use of the taxkapacshop.gr Services.
The invalidity or unenforceability of any provision (in whole or in part) of these terms will not affect the validity or enforceability of the remaining provisions (in whole or in part). The whole or part of any
provision which is deemed by a competent court to be invalid or unenforceable shall be deemed to have been deleted from these terms.
These terms apply to you personally. You may not assign these terms, in whole or in part, to any third party without our prior written consent.
These terms represent the entire agreement between us and you and supersede all and any previous terms, conditions, agreements and arrangements regarding your use of the taxkapacshop.gr Services.
We will act immediately if there are indications that any User Content violates these terms. In the event that you know or suspect that any illegal activities are taking place
activities, or know or suspect that works belonging to you have been infringed, please write to us at our email address, and mark your letter as the attention of our “Legal Counsel”.
Any failure by us to enforce any of these terms shall not constitute a waiver of them or of the right to enforce any of these terms at a later stage.
Any persons who are not parties to these terms shall have no right to enforce any provision of these terms.
Regardless of the country from which you access or use the taxkapacshop.gr Services, to the extent permitted by law, these terms and your use of the
Services of our website should be regulated according to the laws of Greece.
COMMUNICATION
In case you need more information about taxkapacshop.gr or have any suggestions on how our Company’s services can be improved, please contact us at our email address or write to our address noting the letter to the attention of our “Legal Counsel”.
